Our goal is to provide the residents of Folly Beach with a safe and dependable supply of drinking water.
We strive to offer the best customer service possible around the clock.
We strive to offer the best customer service possible around the clock.
Transition to Monthly Water Billing FAQ’s
No, your account number will remain the same. The services within the account will be changing, but everything else will not change.
If you have previously set up automatic payments through Municipal Online Payments (our web portal), no action is needed. Your account is already set to check for any outstanding balances each month on the date you picked when you first turned on automatic payments.
If you have set up automatic payments outside of our web portal, you will need to review your settings to make sure your payments are now monthly instead of quarterly.
If you have set up automatic payments outside of our web portal, you will need to review your settings to make sure your payments are now monthly instead of quarterly.
In the past, our septic properties have always been read on a quarterly basis due to amount of time it took to read meters for the whole island. With improvements to our meters and meter reading equipment, what used to take two weeks can now be done in a much shorter time.
This change also has several additional benefits for our residents:
This change also has several additional benefits for our residents:
- o A recurring monthly bill can be easier to manage than payments occurring every three months.
- o If you have a leak on your water line, more frequent reading can detect problems faster and cheaper than if we were only checking your meter four times a year.
- o It is easier to track and review your seasonal water usage.